Our Privacy Promises
Our commitment to your safe online operation:
We do not under any circumstance, sell or disclose to any third party information gathered by any script or device within this website.
All personal information provided to Cotswold-Stateside Coffee Company, specifically your email address and postal address, is held securely. We may contact you from time to time regarding our services and associated company services, but all emails hold an opt-out link which will remove you from the distribution list immediately.
All e-mail form submissions are logged to a file. This protects against lost e-mails. The file is purged on a regular basis. The Coffee Newsletter and the customer update communications are sent as individual emails. Therefore, your email address will be secure and read only by you and will work with any email system quickly.
Our hosting company operate the website on their secure server system. They have security procedures which can be viewed on request, but which are of a very high quality and robustness.
At the time of writing, HTTP Cookies are being used at this site to track customer sales in order to provide a seamless checkout process. No cookies or other devices remain active for any longer than required to allow you to purchase your products. Any other uses will be reflected in this policy statement as needed.
We do not operate any other form of tracking of customers or visitors to this website. If you become a customer we will retain basic address and order information, but any online payments are made on a separate secure payment processors server (SagePay) and we do not retain any credit or debit card information.
We adhere to all GDPR principles when handling customer data and you may contact us at any time via our feedback facility if you have data queries.
Questions and Queries
Although our website holds a lot of information about our products, there may always be that question you wish to ask. We are a bricks and mortar company, as well as having our website, so between office hours of 9-00am to 5-30pm we are available to answer any queries you may have about buying, our product range, or simply wishing or order by phone.
Our Helpdesk is manned by John and Felix - both of whom have a deep knowledge of our products and practices. Call 01789 491800 to speak with them.